Privacy Policy of ACOSOL, S.A.

    By means of this privacy policy, Acosol, S.A., with registered offices at Ctra. Nacional 340, Km. 190,700 – Urb. Elviria, 29604 Marbella (Málaga), informs users of the website www.acosol.es (hereinafter, the Website) of the ways in which any personal data (hereinafter, “Personal Data”) that is collected through this Website or obtained from the user through other means of contact, either in person or remotely, for example by registering or signing up to any of the services provided by Acosol, S.A. through this Website, or through any of the company’s other means, may be used and processed. However, users are informed that certain services provided on the Website or in other media may contain particular conditions with specific provisions on matters of personal data protection, which individuals are provided with at all times. The data controller responsible for the Personal Data is Acosol, S.A.

    Regulation (EU) 2016/679 of the European Parliament of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter, GDPR), defines “Personal Data” as “any information concerning an identified or identifiable natural person (the “interested party”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. Therefore, the provisions in this privacy policy will apply to any information of this kind provided by the user through this Website or through other means, and which could identify him or her.

    The user must provide the “Personal Data” requested by Acosol, S.A. at any given time through the appropriate forms and/or questions that are asked with regard to the service requested. Otherwise, certain services may not be made available or provided. In general terms, the purpose of processing the “Personal Data” will be to manage, administer, provide, extend and improve the services to which the user decides to sign up, register for and/or use and which are provided for the user at any given time, as well as to manage any requests, applications, suggestions and comments that the user might make, to study the use made by the user of the whole water cycle services or the Website, and to design new services and update existing services. On certain cases, such as when the user is a customer, the data may also be used to send, by any means, including electronically, technical, operative and commercial information about products and services provided by Acosol, S.A., and to send statistical survey forms regarding the aims of the services provided by Acosol, S.A., to which the user is under no obligation to reply.

    Acosol, S.A. has adopted levels of security protection for “Personal Data” based on the technique, application costs, nature, scope, context and aims of the processing, as well as risks of varying probability and seriousness to the rights and freedoms of natural persons, and intends to install any other additional means and technical measures at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the “Personal Data” provided to Acosol, S.A. In particular, Acosol S.A. uses SSL (Secure Socket Layer) security systems which use certified and encrypted systems to verify the authenticity of the Website from which the user’s Personal Data is collected, as well as the integrity and confidentiality of his or her Personal Data during its transmission. However, the user should be aware that security measures on the internet are not impenetrable.

    In order to provide his or her “Personal Data”, the user must be over 18 years of age and guarantee that the “Personal Data” given to Acosol, S.A. is accurate, and is responsible for notifying Acosol, S.A. of any modification and updates that may occur to said data.

    It is not permitted to provide Personal Data on third parties without the user having previously informed them of the aspects contained in the privacy policy and in the legal notice of this Website, and having obtained the express prior consent of said parties to provide their Personal Data for the intended purposes of each form and/or medium in order to contact Acosol, S.A. Accordingly, any user who fails to comply with said obligations will be liable for any damages and/or losses that any such failure may cause.

    Acosol, S.A. reserves the right to modify, update and improve this privacy policy. Access and use of the Website by the user implies acceptance of any changes that may have occurred in this privacy policy, therefore it is recommended that it is reviewed by the user periodically.

    It he user wishes to make any query regarding his or her fundamental right may write to the Data Protection Representative. Additionally, the subject of the Personal Data may exercise his or her rights of access, rectification, cancellation, limitation, opposition and portability, on the terms and with the scope established in the current regulations, either directly or through a legal or voluntary representative, indicating the right that he or she wishes to exercise, to the address Ctra. Nacional 340, Km. 190,700 – Urb. Elviria, 29604 Marbella (Málaga), with the reference “DATA PROTECTION”, or by sending an email, addressed to the Data Protection Representative, to dpo@acosol.es

    The following is all the information on data protection that is applicable to each of the forms on this Website.

    1. Full Information on Contact Form Data Protection

    1. Data Controller

    Acosol, S.A. (hereinafter, ACOSOL), with tax code: A-29658416 and registered offices at Ctra. Nacional 340, Km. 190,700 – Urb. Elviria, 29604 Marbella (Málaga), telephone 952 932 020 and email address acosol@acosol.es, is the controller responsible for the personal data that you provide through this form.

    You can contact the Data Protection Representative regarding data protection matters at the address dpo@acosol.es

    2. Purpose

    The personal data that you provide will be used to manage and process the query, request or comment that you have sent us, and to process the reply. ACOSOL will hold your personal data until the time established by law elapses to attend to any possible responsibilities that may arise in relation to the data being processed and/or any liabilities resulting from the request and any administrative actions taken, or until you inform us of your request to oppose or cancel said data, if applicable.

    3. Legal Basis or Standing

    The legal basis or standing that justifies the processing of the personal data that you provide through this form is the application of pre-contractual and contractual measures.

    The legal basis or standing that justifies the processing of the data provided for the sending of information regarding the whole water cycle services that we provide is that of legitimate interest.

    4. Recipients

    ACOSOL uses the collaborative services of companies that provide services relating to information technology, data storage, customer support telephone management, etc. In some circumstances this may entail an international transfer of data which, in any event, would be protected by the European Commission Decisions or the adoption through suitable guarantees, and would always be limited to the provision of services by our providers on behalf of ACOSOL. You can view this information in its updated form online at http://www.acosol.es/cesionariosytransferenciadatos/, and can view additional details upon request by writing to the Data Protection Representative.

    Aside from the circumstances indicated above, ACOSOL will not provide third parties with your personal data, unless there is a legal obligation to do so, as could be the case of communication with State National Security Forces, courts and/or other public bodies and administrations or entities with powers, such as forwarding the data with the Western Costa del Sol Council Association in order to exercise the administrative powers recognised in the applicable regulations, which can be viewed on our website. In any event, you can view the assignees at Data communications and service provider categories.

    5. Rights

    The user may exercise the following rights with ACOSOL:

    • Access to his or her personal data, such that ACOSOL will confirm to him or her whether it is being processed, and, where appropriate, to obtain information on how the data is being processed.
    • Rectifying any inaccurate personal data.
    • Cancelling personal data when any of the circumstances set out in the regulations arise.
    • Limitation of how his or her personal data is processed when any of the conditions indicated in the regulations arise, in which case ACOSOL will only retain the data for the formulation, exercise or defence of complaints, or to protect the rights of another natural or legal person, or for reasons of important public interest for the Union or for a particular Member State.
    • Opposing the processing of his or her personal data when any of the circumstances set out in the regulations arise. In these cases, ACOSOL will cease to process his or her data, unless there are legitimate prevailing reasons for the processing, or for the formulation, exercise or defence of complaints.
    • The portability of his or her personal data, to transmit it to another data controller, when any of the circumstances set out in the regulations arise.

    To exercise any of these rights, you can write to the Data Protection Representative, indicating the right that you wish to exercise, at the address Ctra. Nacional 340, Km. 190,700 – Urb. Elviria, 29604 Marbella (Málaga), with the reference “DATA PROTECTION”, or by sending an email to dpo@acosol.es

    For more information on your rights, you can visit the website of the Spanish Data Protection Agency. If you think that ACOSOL is not processing your personal data appropriately, or has not met your expectations with regard to the exercising of your rights, you can file a complaint with the Spanish Data Protection Agency.

    6. Origin of your data

    Personal data must be provided by the subject of said data. In the event of you providing information about other people, you state that you have the express consent and have been duly authorised to provide said information to ACOSOL, and you must forward to the subject the information provided as regards the protection of their data.

    2. Full Data Protection Information applicable for personal data provided by email

    1. Controller

    Acosol, S.A. (hereinafter, ACOSOL), with tax code: A-29658416 and registered offices at Ctra. Nacional 340, Km. 190,700 – Urb. Elviria, 29604 Marbella (Málaga), telephone 952 932 020 and email address acosol@acosol.es, is the controller responsible for the personal data that you provide through this form.

    You can contact the Data Protection Representative regarding data protection matters at the address dpo@acosol.es.

    2. Purpose

    Data provided by the user via email will be used to attend to the request made by the user, and in order, where appropriate, to send him or her the pertinent reply. The personal data provided will be held for the time needed to attend correctly to the request, suggestion or comment by the user, send the reply and/or manage any measures that may be appropriate.

    ACOSOL will hold your personal data until the time established by law elapses to attend to any possible responsibilities that may arise in relation to the data being processed and/or any liabilities resulting from the request and any administrative actions taken, or until you inform us of your request to oppose or cancel said data, if applicable.

    3. Legal basis

    The legal basis for processing the personal data that the user provides via email is the application of pre-contractual measures to attend to the request, suggestion or comment by the user, and to manage how it is processed and the contact sent via email.

    4. Recipients

    ACOSOL uses the collaborative services of companies that provide services relating to information technology, data storage, customer support telephone management, etc. In some circumstances this may entail an international transfer of data which, in any event, would be protected by the European Commission Decisions or the adoption through suitable guarantees, and would always be limited to the provision of services by our providers on behalf of ACOSOL. You can view this information in its updated form online at http://www.acosol.es/cesionariosytransferenciadatos/, and can view additional details upon request by writing to the Data Protection Representative.

    Aside from the circumstances indicated above, ACOSOL will not provide third parties with your personal data, unless there is a legal obligation to do so, as could be the case of communication with State National Security Forces, courts and/or other public bodies and administrations or entities with powers, such as forwarding the data with the Western Costa del Sol Council Association in order to exercise the administrative powers recognised in the applicable regulations, which can be viewed on our website. In any event, you can view the assignees at Data communications and service provider categories.

    5. Rights

    The user may exercise the following rights with ACOSOL:

    • Access to his or her personal data, such that ACOSOL will confirm to him or her whether it is being processed, and, where appropriate, to obtain information on how the data is being processed.
    • Rectifying any inaccurate personal data.
    • Cancelling personal data when any of the circumstances set out in the regulations arise.
    • Limitation of how his or her personal data is processed when any of the conditions indicated in the regulations arise, in which case ACOSOL will only retain the data for the formulation, exercise or defence of complaints, or to protect the rights of another natural or legal person, or for reasons of important public interest for the Union or for a particular Member State.
    • Opposing the processing of his or her personal data when any of the circumstances set out in the regulations arise. In these cases, ACOSOL will cease to process his or her data, unless there are legitimate prevailing reasons for the processing, or for the formulation, exercise or defence of complaints.
    • The portability of his or her personal data, to transmit it to another data controller, when any of the circumstances set out in the regulations arise.

    To exercise any of these rights, you can write to the Data Protection Representative, indicating the right that you wish to exercise, at the address Ctra. Nacional 340, Km. 190,700 – Urb. Elviria, 29604 Marbella (Málaga), with the reference “DATA PROTECTION”, or by sending an email to dpo@acosol.es.

    Website Privacy Policy of ACOSOL, S.A.

    Security of hosting for website www.acosol.es

    Our hosting is certified by the ISO 27001 and ISO 20000 standards, with the Data Centre located in Spain and subject to security audits every six months. This system has high-availability characteristics.

    Secure SSL (Secure Socket Layer) connections

    ACOSOL has a secure (https) WWW server guaranteed by DigiCert using a digital certificate with 256-bit SSL encryption. This system guarantees communication between ACOSOL and the customer, preventing others from capturing or seeing exchanged data and certifying the authenticity of the connection server, preventing it from being supplanted by a third party.

    Security of systems connected to the internet

    All our systems connected to the internet are protected by firewalls with intruder detection systems, as well as antivirus, antimalware and antispam software.

    Customer identification

    To access the Virtual Office and Private Area, the customer will need a user name and password, which will be emailed to the customer, having first verified his or her authenticity using various identifiers and the correct registration in the log-in service. When the customer logs in for the first time, he or she will be forced to change the password used, for security reasons.

    For increased security and to prevent the user from being supplanted, after several failed attempts to log in, the user is blocked and must request a new password.

    Secure access

    It is recommended that the ACOSOL website is accessed from a computer that has the operating system fully updated, and equipped with updated antivirus software.

    Cookies Policy of ACOSOL, S.A.

    Cookies policy

    The purpose of our cookies policy is to provide clear and accurate information on the cookies used on the ACOSOL website.

    What are cookies?

    A cookie is a small fragment of text that the websites you visit send to the browser and which allows the website to remember information about your visit, such as your preferred language and other options, in order to facilitate your next visit and make the site more useful to you. Cookies play an important role and help create a better browsing experience for the user.

    Types of cookies

    Depending on the entity managing the domain from where the cookies are sent and the data obtained is processed, cookies can be divided into two types: our own cookies and third-party cookies. There is also a second classification depending on the amount of time that the cookies remain stored on the customer’s browser; these are session cookies and persistent cookies.

    Finally, there is another classification with five types of cookies, depending on the purpose for which the data obtained is processed: technical cookies, personalisation cookies, analysis cookies, advertising cookies and behavioural advertising cookies.

    For more information on this, you can view the Guide to the Use of Cookies produced by the Spanish Data Protection Agency.

    Cookies used on the website

    The following list identifies the cookies that are used on this web portal, as well as their type and purpose:

    Google Analytics’ analysis cookies

    These allow the number of users to be identified and to measuring and perform statistical analysis of the use made by the users of the service provided. Specifically, this website uses the Google Analytics service, the cookies from which can distinguish between users and enable monitoring by the Google Analytics platform, as well as analysing user and session variables.

    The Google Analytics service is provided by Google, Inc., registered in the USA and with headquarters at 1600 Amphitheatre Parkway, Mountain View, California 94043.

    The information obtained by the cookies will be transmitted, processed and stored by Google on its servers in the US under the terms established on the Google.com website. Google may transmit said information to third parties when legally required to do so, or when said third parties process the information on Google’s behalf. You can obtain more information on Google cookies and on Google Analytics at the following addresses: https://policies.google.com/technologies/types?hl=en and https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en.

    Without prejudice to the indications further below regarding the possibility of deactivating, blocking or removing cookies from your computer, Google has developed a complement that can be installed on your browser if you do not wish to be tracked by its cookies, which can be accessed at https://tools.google.com/dlpage/gaoptout?hl=en.

    How to modify the configuration of cookies

    You can restrict, block or delete cookies from ACOSOL or any other website using your browser.